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mahjong

Trial Policy

We work hard to make history’s finest mouthpieces and instruments.
We want you to experience this for yourself!

What you need to know:

  • You may purchase up to three mouthpieces for trial. We ship FREE* in the USA! Shipping charges for International orders will be determined on a case by case basis**.
    • We normally take up to 3 business days to process new orders before shipping. Product sent to forwarding companies will be shipped after payment has cleared.
  • After receiving your products, please enjoy one week to play test them.
  • If you wish to return a product, contact us at info@theowanne.com for a Return Authorization.
    • Send all returns to:
      • Theo Wanne™ Mouthpieces
        1515 Fraser St, Suite L108
        Bellingham WA 98229
        Email: info@theowanne.com
    • You are responsible for return shipping charges. A full refund will be issued to you within one week of us receiving your package.***

 

 

 

View our complete Shipping and Returns Policies here

 

*Free shipping will be via USPS or UPS Ground, and will take 4+ days to arrive. For other options, please choose a paid method.

** Import taxes may be applied to the delivery of your order by your country.  Such taxes are your responsibility, and are not refundable by us should you decide to return your order.  We do not mark down or undervalue declaration values.

*** Product must be in new condition to be returned. Dirt, nicks, scratches, bite marks, and discoloration are all considered damage. Damaged product will be returned to you and treated as purchased. All original hardware and packaging must also be included with each item returned. Items returned in any other condition may be subject to a $50 cleaning or repair fee.