Shipping and Returns Policies

Shipping and Returns at theowanne.com

Trial Overview

We offer a trial policy on our mouthpieces and certain accessories. You can find our complete trial policy here

  • Our trial policy gives 7 days to try a product before deciding whether you want to keep or return it.
  • In order to return a product, you MUST contact us and ask for a Return Authorization (RMA)
  • If 14 days have passed since your receipt of the product, returns are subject to a $50 restocking fee. Returns are not accepted after 30 days.
  • To be eligible for a refund, your item must be in the same condition that you received it. It must also be in the complete, original packaging. Returns in any other condition will be subject to a minimum $50 restocking fee. Any costs for repairs or component replacement will be withheld from your refund

Shipping Policies

(Please read these carefully)

  • Delivery times are an estimate provided by the carrier and are not guaranteed by Theo Wanne. We can only provide a general guideline.
  • Our default domestic free shipping option is typically USPS Ground. If you need your order by a certain date, select USPS Priority Mail or UPS overnight, or contact us by email at info@theowanne.com for other shipping options.
  • We normally ship in-stock order in less than 3 business days. However, product sent to forwarding companies will be shipped after payment has cleared.
  • If an item in your order is backordered, we will by default hold the order until we can ship the complete order – if you’d like us to ship available items immediately, email us at info@theowanne.com

Shipping returns

To return your product, you should mail your product to:

1515 Fraser Street, L108

Bellingham, WA 98229


  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@theowanne.com


We stand behind the quality of our products, and can offer returns and exchanges in certain circumstances, which we will consider on a case-by-case basis. Please contact us at info@theowanne.com if you have questions or concerns about your product.

Need help?

Contact us at info@theowanne.com for questions related to refunds and returns.

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